This page explains — in plain, clear English — how we collect the information you provide while using w96, why we collect it, where it is stored, and how we keep it secure. Privacy is a responsibility we take seriously, not just a box we tick.
Your Data Is Always Secure
Get a quick overview of the key points before reading the full policy.
W96 collects two types of information from users — what you provide directly, and what is gathered automatically through your use of the platform.
Please Note: w96 never automatically collects images of your NID or passport. This may only be requested during verification for large withdrawals — and solely with your consent.
Your information is used only for specific purposes. It is never used for anything beyond the following:
Your data is not used for profiling or automated decision-making — such as automatically approving or rejecting loans.
Every data point stored at w96 is protected by multiple layers of security:
No system on the internet is 100% secure. However, w96 follows the highest industry standards and makes every effort to protect your information. If you notice any suspicious activity, contact our support team immediately.
W96 does not sell your personal data to any advertisers or data brokers. Limited information may be shared only in the following cases:
We never share your name, phone number, or email with third parties without your consent. That's our commitment.
The w96 website and app use cookies — small files stored in your browser that help the site recognize you.
To disable optional cookies, adjust your browser settings or the app's privacy settings.
As a w96 user, you have certain fundamental rights over your own data:
To exercise any of these rights, email us at support@w96.biz. We'll respond within 48 hours.
Exception: Certain information must be retained for a specified period due to legal, regulatory, or fraud prevention requirements — immediate deletion may not always be possible in such cases.
W96 retains no data beyond what is necessary. Below is a breakdown of how long different types of information are kept:
After the designated period, data is securely deleted — from both servers and backups.
W96 is an adults-only platform. If anyone under the age of 18 registers, their account and all associated data are deleted immediately.
We do not collect or process personal information from children or minors under any circumstances. If a minor has accidentally created an account, please contact us at support@w96.biz.
If parents suspect their child is using w96, please contact us immediately. We will take swift action.
W96 may update this privacy policy from time to time. For significant changes:
Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
If you have any questions, concerns, or data requests regarding our Privacy Policy, please get in touch:
Including your name and registered mobile number with any data-related request will help us verify your identity faster. We aim to respond within 48 hours.
For serious privacy concerns, please reach out directly via email. Live chat is for general inquiries — email is more effective for complex data requests.
Answers to common questions about privacy and your account.
Your personal information is protected with the highest level of security at w96. Register with confidence and enjoy the best betting experience in Bangladesh.